Consumer Duty Champion Briefing Series

This programme is designed and delivered by experienced, former practitioners, making it ideal for Consumer Duty Champions and Project Teams working in the financial services industry who need to keep up to date with the latest on the Consumer Duty.

The latest insights and experiences from the industry will be discussed openly in this series, in order that the Champions can be confident that they are following best practice.

This programme is designed for Consumer Duty Champions and Project Teams.

Participants of this programme will have access to:

• 4 x 1-hour briefings, delivered via Zoom
• Recordings of these briefings in your dedicated learning portal
• Access to 7 video tutorials covering the following key Consumer Duty and Vulnerable Customer topics:
  • Overview and Scope
  • Culture, Governance & Accountability
  • Products and Services Outcome
  • Price and Value Outcome
  • Consumer Understanding Outcome
  • Consumer Support Outcome
  • Fair Treatment of Vulnerable Customers
• Other useful Consumer Duty learning resources such as related webinar recordings, slide decks, learning cards and samples of our eLearning.

The programme consists of 4 x 1-hour virtual training courses that are delivered live, via Zoom, however, participants have the flexibility to join the live sessions or watch the recordings at a later date through our dedicated CPD learning portal.